| Calculate
and quote charges for services such
as long-distance connections. |
| Consult
charts to determine charges for
pay-telephone calls, requesting
coin deposits for calls as necessary. |
| Insert
tickets in calculagraphs (time-stamping
devices) to record times of toll
calls. |
| Interrupt
busy lines if an emergency warrants. |
| Keep
records of calls placed and received,
and of related toll charges. |
| Listen
to customer requests, referring
to alphabetical or geographical
directories to answer questions
and provide telephone information. |
| Monitor
automated systems for placing collect
calls and intervene for a callers
needing assistance. |
| Observe
signal lights on switchboards, and
dial or press buttons to make connections. |
| Offer
special assistance to persons such
as those who are unable to dial
or who are in emergency situations. |
| Operate
paging systems or other systems
of bells or buzzers to notify recipients
of incoming calls. |
| Operate
telephone switchboards and systems
to advance and complete connections,
including those for local, long
distance, pay telephone, mobile,
person-to-person, and emergency
calls. |
| Perform
clerical duties such as typing,
proofreading, and sorting mail. |
| Promote
company products, services, and
savings plans when appropriate. |
| Provide
assistance for customers with special
billing requests. |
| Provide
relay service for hearing-impaired
users. |
| Record
messages to be used on telephone
systems. |
| Set
up conference calls in different
locations and time zones. |
| Suggest
and check alternate spellings, locations,
and/or listing formats to customers
lacking details or complete information. |
| Update
directory information. |
